Terms and Conditions
1. Introduction
Welcome to Thistle & Rose Voyages Ltd ("Thistle & Rose Voyages", "Thistle & Rose Nuptials and Voyages", "We", "Us"), your premier destination for luxury bespoke travel and event planning. Specializing in crafting unforgettable experiences for romantic getaways, honeymoons, destination weddings, engagement parties, and milestone celebrations, we are dedicated to delivering excellence and elegance. As a company incorporated under the Companies Act 2006, limited by shares, and based in England and Wales, we are committed to upholding the highest standards of service and professionalism. Our Terms and Conditions, outlined herein, are designed to ensure a clear understanding of the mutual agreement between you, our esteemed client, and us, as you embark on your journey of unforgettable experiences with Thistle & Rose Voyages.
Please note that while we offer comprehensive travel and event planning services, we do not book flights. Our Terms and Conditions aim to provide clarity, transparency, and comfort as you entrust us with the details of your special occasions and voyages. We encourage you to read these terms carefully and reach out to us for any clarifications or additional information you may require.
2. Booking Process
The booking process at Thistle & Rose Voyages is designed to provide you with a personalized and seamless experience, ensuring that every aspect of your travel or event is meticulously planned and aligns with your unique preferences.
Inquiry and Consultation: Your journey begins with an initial inquiry, where you express your desires and expectations. Our dedicated team will then engage with you in a detailed consultation to understand your requirements and vision fully.
Proposal and Customization: Based on the consultation, we will craft a bespoke proposal, outlining the proposed services, itinerary, and unique experiences tailored to your preferences. You are encouraged to review and suggest any modifications to ensure the proposal aligns perfectly with your vision.
Confirmation and Agreement: Once you are satisfied with the proposal, we will proceed to confirm the arrangements. At this stage, you will be presented with a Service Agreement (Contract) that comprehensively details the terms, services provided, payment schedules, cancellation policy, and other pertinent information. This contract is designed to complement and provide a legal framework for the booking process, ensuring transparency and mutual understanding.
Deposit and Payment Schedule: Upon agreement, a deposit will be required to secure the bookings. The payment schedule, including the deposit amount, subsequent payments, and final payment due date, will be clearly outlined in the Service Agreement.
Continuous Support and Customization: Even after the booking is confirmed, our team remains at your disposal to make any necessary adjustments, provide additional services, or offer support to ensure your experience is nothing short of extraordinary.
It's essential to review the Service Agreement in detail and communicate with us for any clarifications. We are committed to ensuring that your experience with Thistle & Rose Voyages is not only luxurious and memorable but also supported by professional and transparent service standards.
3. Governing Law and Jurisdiction
The Terms and Conditions, along with any disputes or claims arising from or related to them, shall be governed and construed in accordance with the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any disputes.
4. Cancellation Policy
Thistle & Rose Voyages acknowledges that plans can change, and we strive to be as flexible as possible. However, to ensure that we can manage our bookings and resources effectively:
Notification: Any cancellation must be communicated to us in writing as soon as possible.
Deposit: The initial deposit is non-refundable, as it covers the preliminary arrangements and reservations.
Cancellation Charges: Depending on the timing of the cancellation, additional charges may apply. These will be outlined in your Service Agreement, reflecting a percentage of the total cost, increasing as the event or travel date approaches.
Exceptions and Insurance: We recommend comprehensive travel and event insurance to cover potential unforeseen cancellations. Specific circumstances may be considered for exceptions based on our discretion and the terms of your Service Agreement.
Please review your Service Agreement for detailed cancellation terms and conditions specific to your booking.
5. Changes to Bookings
Alterations to confirmed arrangements may be possible, depending on availability and the nature of the changes. Clients are encouraged to communicate any desired changes as early as possible.
Additional costs incurred due to booking changes will be the client's responsibility, alongside any applicable administrative fees outlined in the Service Agreement.
6. Responsibilities of the Client
Clients must ensure all personal information provided is accurate and complete. This includes, but is not limited to, names matching passport details and ensuring all travel documentation is valid and applicable for the destinations.
Clients should be aware of and comply with the health, safety, and legal requirements of the travel destinations, including passport, visa, and health requirements.
7. Liability and Limitations
Thistle & Rose Voyages endeavors to ensure that all services provided meet the highest standards. However, the company shall not be held liable for any direct or indirect damage, loss, or additional costs incurred by the client, except in cases of proven negligence or failure to perform contracted services. Liability is limited to the total cost of the booked service. Clients are strongly recommended to obtain comprehensive travel insurance to cover potential risks or losses.
8. Force Majeure
Thistle & Rose Voyages shall not be liable for failure to perform any obligations under the contract due to events beyond its reasonable control, including but not limited to natural disasters, severe weather conditions, war, terrorism, government actions, pandemics, or other events that constitute force majeure. In such events, the company will endeavor to provide suitable alternative arrangements or refunds where possible, but is not obligated to compensate beyond the scope of the contracted services.
9. Complaints and Disputes
Should concerns or issues arise, clients are urged to immediately inform Thistle & Rose Voyages for prompt resolution. Formal complaints should follow the procedure outlined in the Service Agreement. Dispute resolution efforts will be made in good faith to reach a satisfactory outcome for all parties involved.
10. Privacy Policy
Thistle & Rose Voyages is dedicated to protecting client privacy. Personal data is processed in alignment with the Privacy Policy, which details data collection, usage, and security measures. Clients are encouraged to review the Privacy Policy for comprehensive insights into data handling practices.
11. Final Provisions
These Terms and Conditions, enhanced by individual service agreements, represent the complete understanding between Thistle & Rose Voyages and the client. Any amendments must be in written form, mutually agreed upon, and signed by both parties. Should any provision of these Terms and Conditions be deemed invalid or unenforceable, it will not affect the validity of the remaining provisions. Thistle & Rose Voyages reserves the right to modify these terms as needed, with any changes being communicated in a timely manner. All services provided are subject to the stipulations of these Terms and Conditions and the detailed Service Agreement signed for each specific travel or event planned.